Refund Policy

Clerune Pro is billed at $7.99 USD per month, charged automatically at the start of each billing period until you cancel. Payments are processed by Paddle.com, which acts as the merchant of record for your purchase — Paddle handles payment collection, receipts, and applicable taxes for the transaction.

You can cancel future renewal at any time through the Paddle-hosted customer portal, available from the Billing page once you're signed in. Cancelling stops the next renewal charge — your organization keeps Pro access through the end of the current paid billing period, then reverts to the Free plan.

Subscription fees are generally non-refundable once a billing period has started, including for partial months or unused features. That said, we want billing to be fair:

• If you believe you were charged in error, charged twice, or experienced a billing malfunction, contact us and we will review it.
• We may approve a refund or partial refund at our discretion for genuine billing errors or exceptional circumstances.
• Where a refund is approved, it is processed back through Paddle to your original payment method.

This policy does not affect any statutory consumer rights you may have under the law of your country of residence, which remain unaffected by anything stated here.

Reach out through our Contact page or email clerune@jassiansystems.com with your account email and a description of the issue. You can also manage payment methods and view invoices directly through Paddle's customer portal, linked from your Billing page.